Customer Service Representative
Job Type:
Full-Time | Monday-Friday 7:45AM – 4:15PM
Pay:
$19.00 – $23.00 per hour
Eagle, Colorado
In-Clinic Receptionist Position
We are looking for a Customer Service Representative to support our team and help us provide our patients with the highest standard of veterinary care. The ideal candidate will be articulate, professional, highly organized, and detail-oriented. On-Site Veterinary is a locally rooted practice offering both mobile and in-clinic care for pets of all shapes and sizes — including small, large, and exotic animals!
What You’ll Do:
- Greet and communicate with pet owners in a warm, professional manner
- Answer phones, schedule appointments, and handle all daily front desk tasks
- Invoice clients and collect payments
- Manage client communications, follow-ups, and record-keeping
- Handle upcoming confirmations, reminders, and patient check-ins
- Communicate clearly with the team regarding client needs or scheduling items
- Open the clinic in the morning
- Keep the lobby and exam rooms tidy
- Scan and attach documents
- Receive and unbox deliveries
- Occasional animal handling and/or appointment intake
- Assist with general duties around the clinic, including cleaning, as needed
- Programs you will be utilizing include: Ezyvet, PetDesk, CoVet, Gmail, Microsoft Suite, Payment Processing, etc.
Who You Are:
- Highly organized and on-task, with the ability to juggle multiple responsibilities
- A team player with strong communication and time management skills
- Self-motivated and willing to jump in wherever needed
- Kind, grounded, and emotionally intelligent with animals and people
- Looking for a long-term role in a supportive, respectful environment
- Savvy with software and able to quickly learn new programs
- Experience in a veterinary clinic, medical facility, or similar field preferred, but we’re willing to train the right person
Qualifications:
- High school diploma or equivalent required
- Experience in a customer service related role required
- Associate degree or coursework in business administration, veterinary technology, animal science, or a related field preferred
- Ability to sit for several hours, and occasionally lift up to 50 pounds
Perks & Benefits:
- 100% paid health insurance, including dental & vision
- Retirement plan with employer matching
- Accrued paid time off
- Scrubs provided
- Professional development opportunities
- Discounted pet care & pet food
- Costco membership
- Free access to pro deals through Expert Voice
Why You’ll Love Working Here:
Veterinary care the way it should be — local, collaborative, and personal. Our clinic is designed to provide a low-stress experience for our clients and their pets. We are focused on growing the best veterinary team and clinic. At On-Site Veterinary, you’re not just another staff member — you’re part of a locally owned, community-focused practice where your contributions matter. We prioritize a healthy goals, clear communication, and a positive team culture.
Our Mission Statement:
Proudly serving animals and their families with kind, collaborative and personalized veterinary care.
Apply now and become be part of a practice where you’ll grow your skills, make a difference, and connect with the community.
Please send your resume and cover letter to team@onsitevet.com if you are interested in this position!
